What can I upload? (photos, PDFs, scans)
The current upload flow supports PDF, JPG, PNG, and HEIC. Text-based PDFs can be parsed directly, while image-heavy documents go through OCR and review preparation.
FAQ
Common questions
Common questions about upload, packet delivery, privacy requests, billing review, and whether MedDossier is the right fit.
Upload and packet delivery questions
Privacy, retention, and data requests
Care team, billing, and institution fit
Public help map
Common questions before you share records.
Start free check
Best when the case path is already clear and the main need is packet preparation.
Open data request
Best for deletion, correction, privacy, billing, or account follow-up.
Contact first
Best when the receiving-team path, explicit authorization, or case fit still needs discussion.
Upload & Delivery
Questions people ask before they share records
Each answer explains what customers need to know before they upload records, request a review, or speak with the team.
What will I get?
The packet is designed to include a structured summary, translated source material where needed, and a controlled sharing path for hospitals, specialists, or care teams after explicit authorization.
How long does it take?
Timing depends on record completeness, language mix, image quality, and case complexity. Simpler cases can move quickly; long multi-hospital histories often need more follow-up and reviewer time.
My records are from several hospitals — can you still do it?
Yes. That is one of the main use cases. MedDossier turns multi-source, multilingual files into a bilingual packet that is easier for the receiving team to understand.
Privacy & Requests
Privacy and data questions
Each answer explains what customers need to know before they upload records, request a review, or speak with the team.
Is my information safe?
MedDossier uses access separation, user confirmation, expiring share links, action records, and configurable retention windows. Institution-specific requirements are reviewed directly.
How long do you keep my records?
MedDossier supports configurable retention windows rather than implying indefinite storage. If an early deletion or correction request is needed, use the data request form.
How do I delete or fix something?
Use the data request form. That gives the team the case details needed to review deletion, correction, or privacy requests.
Are refunds or cancellations automated?
No. Billing outcomes depend on order state, delivery progress, and what work has already started. Those cases are reviewed through the request form.
Care Teams
Questions institutions usually ask before using MedDossier
Each answer explains what customers need to know before they upload records, request a review, or speak with the team.
Is this only for patients, or can institutions use it too?
Institutions can use MedDossier for international desks, second-opinion preparation programs, care coordination teams, or other services that need cleaner record preparation.
What if the institution needs deeper compliance, legal review, or custom deployment?
Those items require a direct review. MedDossier can discuss retention, access, legal language, and deployment expectations before an institution goes live.
Should a team always upload first?
Not always. If the receiving-team path is unclear, the file set is unusually large, or authorization still needs clarification, it is better to talk first before uploading.
What is the best first step for a care team?
Bring one recurring case type or messy record set. The fastest evaluation is comparing the original files with the prepared packet.
Still need a route?
Use the path that matches the question, then move the case forward without extra rework.
Patients can start free, privacy or billing questions can use the request form, and care teams can review the sample packet before discussing fit.