Patients and families
If you already know the doctor, hospital, or care direction, upload the records that need to be prepared.
Contact
Choose the fastest path for your question.
Upload records if your files are ready. Open a request for privacy, billing, or authorization questions. Review partner fit if your team handles cross-border patient records.
Patient and family intake
Privacy and billing requests
Hospital and partner review
Contact paths
Most questions fit one of three paths.
Patients and families
If you already know the doctor, hospital, or care direction, upload the records that need to be prepared.
Authorization, privacy, and billing
For deletion, correction, privacy, cancellation, refund, or authorization questions, open a request so the team can review the case details.
Hospitals and partner teams
Hospitals, coordinators, and cross-border care teams can review partner fit around messy records, bilingual packets, and secure handoff.
Authorization, privacy, and billing
For deletion, correction, privacy, cancellation, refund, or authorization questions, open a request so the team can review the case details.
Hospitals and partner teams
Hospitals, coordinators, and cross-border care teams can review partner fit around messy records, bilingual packets, and secure handoff.
Direct contact
Email is fine for general questions. Sensitive requests need context.
General questions can still go to partners@chinacareglobal.com. For privacy, correction, deletion, billing, or partner review, use the request form so the team receives the case details needed to respond. MedDossier is operated by AssetGrid LLC, a Wyoming limited liability company.
Delete, correct, or review shared data
Use the request form when you need the team to review data deletion, correction, access, or sharing history.
Billing, cancellation, and refund review
Billing outcomes depend on service stage and delivery status. Use the request form so finance and operations work from the same record.
Hospital, legal, or security review
Partner-level requirements such as retention, security review, contracting, or integration expectations are reviewed directly.