What file formats does MedDossier support?
The current upload flow supports PDF, JPG, PNG, and HEIC. Text-based PDFs can be parsed directly, while image-heavy documents go through OCR and review preparation.
FAQ
Answers before you share medical records.
Common questions about upload, packet delivery, privacy requests, billing review, and whether MedDossier is the right fit.
Upload and packet delivery questions
Privacy, retention, and data requests
Partner, billing, and institution fit
Public help map
Three routes cover most public questions.
Upload records
Best when the case path is already clear and the main need is packet preparation.
Open data request
Best for deletion, correction, privacy, billing, or account follow-up.
Contact first
Best when the hospital path, authorization, or case fit still needs discussion.
Upload & Delivery
Questions people ask before they share records
Each answer explains what customers need to know before they upload records, request a review, or speak with the team.
What does the final packet include?
The packet is designed to include a structured summary, translated source material where needed, and a cleaner handoff path for hospitals, specialists, or partner teams.
How long does a case usually take?
Timing depends on record completeness, language mix, image quality, and case complexity. Simpler cases can move quickly; long multi-hospital histories often need more follow-up and reviewer time.
What if the records come from many hospitals or countries?
That is one of the main use cases. MedDossier turns multi-source, multilingual files into a packet that is easier for the next team to understand.
Privacy & Requests
Questions that need a clear follow-up path
Each answer explains what customers need to know before they upload records, request a review, or speak with the team.
How are privacy and security handled publicly?
MedDossier uses access separation, user confirmation, expiring share links, action records, and configurable retention windows. Institution-specific requirements are reviewed directly.
How long are files retained?
MedDossier supports configurable retention windows rather than implying indefinite storage. If an early deletion or correction request is needed, use the data request form.
How do I request deletion, correction, or raise a privacy concern?
Use the compliance request form. That route gives the team the case details needed to review the request instead of starting from a loose email thread.
Are refunds or cancellations automated?
No. Billing outcomes depend on order state, delivery progress, and what work has already started. Those cases are reviewed through the request form.
Partners & Fit
Questions institutions usually ask before using MedDossier
Each answer explains what customers need to know before they upload records, request a review, or speak with the team.
Is this only for patients, or can institutions use it too?
Institutions can use MedDossier for international desks, second-opinion programs, care coordination teams, or partner services that need cleaner case preparation.
What if the institution needs deeper compliance, legal review, or custom deployment?
Those items require a direct review. MedDossier can discuss retention, access, legal language, and deployment expectations before a partner goes live.
Should a team always upload first?
Not always. If the hospital path is unclear, the file set is unusually large, or authorization still needs clarification, it is better to talk first before starting intake.
What is the best first step for a partner team?
Bring one recurring case type or messy record set. The fastest evaluation is comparing the original files with the prepared packet.
Still need a route?
Use the path that matches the question, then move the case forward without extra rework.
Patients can start intake, privacy or billing questions can use the request form, and partner teams can review the sample packet before discussing fit.