Requests create a record
Deletion, correction, privacy, billing, and partner-level requests create a follow-up record instead of relying on a loose inbox thread.
Compliance
Need data corrected, deleted, or reviewed? Start here.
Use this page to request deletion, correction, privacy review, billing follow-up, or partner-level discussion. Each request creates a clear follow-up path.
Data requests
Billing review
Partner questions
Request guide
Three clear routes for sensitive questions.
Patients and authorized contacts can request deletion or correction.
Privacy and access concerns can be reviewed with the case context attached.
Institution-specific commitments are discussed directly before a partner goes live.
Case context matters
The right answer can depend on order state, documents already delivered, sharing history, and who is authorized to act.
Medical judgment stays outside the service
MedDossier improves document intake, review, translation, and sharing. It does not replace clinical diagnosis, treatment decisions, or hospital acceptance decisions.
Partner requirements need direct review
Custom retention, regional hosting, institution-specific SLA, and formal legal review are handled with the partner team before go-live.
Request Paths
Public request paths supported now
Choose the request type that matches the problem. The team can then review the case, delivery state, and authorization details.
Delete or correct data
Use the request form when a patient, family member, or authorized representative needs data erasure or correction before normal retention windows end.
Raise a privacy concern
Use the same request path for access concerns, sharing complaints, or questions about who can see a case packet.
Review billing or cancellation
Refund and cancellation issues depend on order state and delivery progress. A request keeps finance and operations aligned on the same case history.
Partner Review
Direct agreement is required before a partner program goes live.
Long-term retention windows beyond the standard setup.
Institution-specific access controls, SSO, or audit requirements.
Partner paperwork, invoice routing, or contract review.
Real third-party cutover for webhook, storage, payment, SMS, or email systems.